1. Terms
 

1.1. This Privacy Policy describes how SIA ANNAS HOTEL, Reg. No. 40103715369 (hereinafter also referred to as the “Data Controller”) collects, processes, and stores personal data obtained from its clients and individuals visiting the website www.annashotel.com (hereinafter referred to as the “Data Subject” or “You”).
 

1.2. Personal data is any information related to an identified or identifiable natural person, i.e., the Data Subject. Processing is any operation or set of operations performed on personal data, such as collection, recording, alteration, use, viewing, deletion, or destruction.
 

1.3. The Data Controller adheres to the data processing principles prescribed by law and confirms that personal data is processed in accordance with applicable legislation.

​

2. Collection, Processing, and Storage of Personal Data
 

2.1. The Data Controller collects, processes, and stores personally identifiable information primarily through the website www.annashotel.com and email.
 

2.2. By visiting and using the services provided on the website, You agree that any information provided will be used and managed in accordance with the purposes set forth in this Privacy Policy.
 

2.3. The Data Subject is responsible for ensuring that the personal data provided is correct, accurate, and complete. Providing false information intentionally is considered a violation of our Privacy Policy. The Data Subject is obliged to notify the Data Controller immediately of any changes to the submitted personal data.
 

2.4. The Data Controller is not responsible for any losses incurred by the Data Subject or third parties if they arise from falsely submitted personal data.

​

3. Processing of Customer Personal Data
 

3.1. The Data Controller may process the following personal data:

3.1.1. First name, last name
3.1.2. Contact information (email address and phone number)
3.1.3. Transaction data (service, service date, delivery address, price, payment information, legal details for invoices, etc.)
3.1.4. Any other information submitted during the purchase of services offered on the website, subscribing to newsletters, or contacting us.
 

3.2. In addition to the above, the Data Controller has the right to verify the accuracy of the submitted data using publicly available registers.
 

3.3. The legal basis for processing personal data is Article 6(1)(a), (b), (c), and (f) of the General Data Protection Regulation (GDPR):

a) The data subject has consented to the processing of their personal data for one or more specific purposes;
b) The processing is necessary for the performance of a contract to which the data subject is a party, or to take steps at the request of the data subject prior to entering into a contract;
c) The processing is necessary for compliance with a legal obligation to which the controller is subject;
f) The processing is necessary for the purposes of legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject, especially if the data subject is a child.
 

3.4. The Data Controller will store and process the Data Subject’s personal data as long as at least one of the following criteria is met:

3.4.1. Personal data is necessary for the purposes for which it was collected;
3.4.2. As long as, according to external regulations, the Data Controller and/or the Data Subject can exercise their legitimate interests, such as filing objections or initiating legal claims;
3.4.3. As long as there is a legal obligation to retain the data, such as under the Accounting Law;
3.4.4. As long as the Data Subject's consent to the relevant data processing remains valid, if no other lawful basis for processing exists.
 

Once the conditions listed in this section are no longer applicable, the Data Subject’s personal data will be irreversibly deleted from computer systems and electronic and/or paper documents containing such data, or the documents will be anonymized.
 

3.5. To fulfill its obligations to You, the Data Controller may share your personal data with cooperation partners, data processors who perform necessary data processing on our behalf, such as an accountant. A data processor is a person who processes personal data on behalf of the data controller. The reservation processing is provided by the platform bookvisit.com, so our company transfers the personal data necessary for payment processing to the owner of the www.bookvisit.com platform.
Upon request, we may also share your personal data with state and law enforcement authorities if necessary to defend our legal interests, by preparing, submitting, and defending legal claims.
 

3.6. When processing and storing personal data, the Data Controller implements organizational and technical measures to ensure personal data protection against accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.

​

4. Rights of the Data Subject
 

4.1. In accordance with the General Data Protection Regulation (GDPR) and the legislation of the Republic of Latvia, You have the right to:

4.1.1. Access your personal data, receive information about its processing, and request a copy of your personal data in electronic format, as well as the right to transmit this data to another controller (data portability);
4.1.2. Request the correction of inaccurate, incorrect, or incomplete personal data;
4.1.3. Request the deletion of your personal data (“to be forgotten”), unless the law requires the data to be kept;
4.1.4. Withdraw your previously given consent to the processing of personal data;
4.1.5. Restrict the processing of your data – the right to request that we temporarily cease processing all of your personal data;
4.1.6. Appeal to the Data State Inspectorate.

You can submit a request to exercise your rights by sending an email to anna@annashotel.com.

​

5. Conclusion
 

5.1. This Privacy Policy has been developed in accordance with the European Parliament and Council Regulation (EU) 2016/679 (April 27, 2016) on the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), as well as the applicable laws of the Republic of Latvia and the European Union.
 

5.2. The Data Controller has the right to make changes or additions to the Privacy Policy at any time without prior notice. Amendments will take effect after being published on the website www.annashotel.com.